Provida IT is a West Australian company established to fill a niche in the market place for a well managed, customer focused IT solutions provider for small to medium organisations. Since inception the company has grown rapidly due to our reputation for developing trusted partnerships with our clients. We currently successfully support over 100 corporate clients in Western Australia.

Provida IT delivers consulting services for businesses and companies ranging in size from a single user to 100 plus users and multiple servers, in single and distributed locations. Our support coverage is primarily within Western Australia; however, our client base extends throughout the country. We provide Helpdesk services for all of our clients and have a well-established system in place to manage and monitor help requests.

Our aim is to provide a professional, reliable service to small to medium organisations. We deliver innovative IT solutions that offer value for money and assist in giving your business a competitive edge to meet your strategic business objectives.

Location

Provida IT is ideally situated to service the Perth Metropolitan area. Our premises underwent a custom fit out so that we have a firm base from which we can service our customers. Situated in East Perth we are one minute away from the Graham Farmer Freeway and have ready access to the Mitchell and Kwinana Freeways.

Working together

Provida IT excels in providing a comprehensive range of IT products and professional services delivered by experienced, industry qualified staff. We listen to you, analyse your business needs and translate this into a tailored IT solution that will assist you in achieving your business objectives. We balance your IT requirements with your budget and ensure that you get a good return on investment.

Computer manufacture

Provida IT is a Genuine Intel Dealer and Microsoft OEM System Builder. We manufacture a range of quality computer workstations and servers. Our systems are custom designed to meet your requirements and are built with leading edge components by manufacturers such as Intel, Sony, Panasonic and LG. Our systems undergo rigorous testing prior to dispatch and come with a 3 year warranty as standard.

Helpdesk

Provida IT offers our clients the very best in Helpdesk call logging, tracking, escalation and reporting. We record and track all service requests and keep customers informed on call history with comprehensive monthly reports. We can also develop a Service Level Agreement (SLA) which will guarantee a response time and minimise system downtime during your core business hours.

Networking

Our experienced team of networking engineers can assist our organisation with:

• Consultancy

• Network Design

• Fault Resolution

• Administration

• Disaster Recovery

• Virus Detection and Elimination

Internet

The Internet has become an integral part of doing business in the 21st century. It is essential for organisations to embrace this technology both for communications and to establish a national and international presence for business.

Provida IT provides a range of Internet and Web based products which include:

• Internet Access (Dial-up, ADSL and fibre)

• Remote Server Access

• Remote Email Access

• Web Site Design

• Web Page Hosting

Products

Our own brand of custom built workstations and servers are complimented by best in class products from Intel, HP, Compaq and Toshiba. We can design and preload a Standard Operating Environment (SOE) which will help minimise ongoing support costs. Our range of products includes:

• Workstations

• Servers

• Printers

• Software

• Peripherals

Quality Assurance

Provida IT is quality assured to AS/NZS ISO 9001:2000 quality management system for the provision of design, manufacture and supply of personal computers and servers; consultancy, helpdesk and network support services.

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